At FloraWorld we really understand how important every order is that you place with us and as such we
always do our very best to ensure that the recipient of your gift
receives exactly what you had in mind. However there are times when a
substitution of flowers or the container they are in may be necessary to ensure
timely delivery of your order.
Some of the reasons for this may be
The specified flowers or exact colours are simply not available in the delivery area (seasonal, out of stock, or not fresh).
The specified floral container is not available in the delivery area
In
order to provide our valued customers with worldwide flower delivery we
deal with literally tens of thousands of floral affiliates. So
at times it is understandable on occasion a specific arrangement may not
be available in a specific delivery area.
The utmost care and attention will always be given to your order to
ensure that it is as similar as possible to the requested item. We
always ask that our FTD affiliates follow these guidelines.
You may rest assured that FloraWorld will always ensure that you
are satisfied with the product that you have ordered from us.
Flowers
There shall be no substitution in type of arrangement; that is, no change in basic size or shape.
In arrangements of
assorted flowers, the colours should be used if at all possible, even
if this means substituting other kinds of flowers of equal or greater
value.
When substitution is
necessary, the utmost care shall be taken to maintain the overall
effect of the arrangement. For example, spiked flowers should be
substituted for spikes and round flowers for round.
In one-of-a-kind
flower arrangements, such as roses or lilies, every attempt will be
made to match the flower type as the variety is of first importance,
preceding colour in this instance only.
If the floral container is not available a similar container will be used (clear glass for clear glass, etc).
Plants
Similar plants of equal or greater value may be substituted for green and blooming plants.
Every attempt will be made to match the plant type for one-of-a
kind plants such as orchids, although another colour may be substituted.
If the plant container shown is not available a similar container will be used
Specialty Gifts
Bears, Balloons, and greeting cards may be substituted with another
of equal or greater value and of a similar theme and category (New baby
with new baby, etc.)
Substitution FAQ's
Why are substitutions made if I have ordered a specific product? Fresh flowers are a product of nature and as such are subject to
availability due to a number of reasons including weather, shipping
conditions, seasonal availability and demand. As well, although our FTD
florist affiliates strive to maintain the best selection of fresh
quality flowers, no retailer can possibly stock every variety of flower
at all times. There may be occasions when a substitution must be made, at these times every possible effort will be made to ensure your satisfaction..
Is this something that happens frequently? No, absolutely not! In
fact both FloraWorld and our FTD affiliates truly understand how
important your floral order is and the consideration that you took in
selecting a specific product for a special occasion. Substitution of
product only occurs when we can absolutely not find what you have
selected in the delivery area.
When a substitution is made will I still receive the full value for what I paid? Absolutely! Your order will be filled to the amount that you paid, no exceptions.
Will I be notified prior to a substitution being made?
No, unfortunately due to time zone
differences, varying delivery cutoff times, and a number of other time
sensitive factors it is generally not possible to contact the
individual that placed the order prior to the actual delivery.
