FloraWorld's Delivery Policies

DELIVERY DAYS & TIMES

We will do our best to accommodate all requests for delivery on specific days and times. However please be advised that delivery is dependent on local delivery standards over which we do not always have control. Cut off times, early morning/ late afternoon/evening deliveries, and weekend and holiday deliveries and times vary across the country.

As a general rule of thumb if delivery can not be completed at the time requested, it will be made as soon as possible. This will generally occur on the next delivery day available.

Specified Delivery Times
On orders placed 24 hours in advance (excluding peak floral holiday periods e.g. Valentine's Day, Mother's Day, etc.), FloraWorld will be happy to honor requests for AM or PM delivery, or delivery by a specific time (e.g. Deliver by 3:00 PM) whenever possible. We can not however accept requests for a specific time (e.g. deliver at 12:30 PM). As we work with local florists to individually create and deliver each order, the time of the delivery is beyond our control, and as such can not be guaranteed.

Statutory Holiday (and Sundays) Delivery
Local delivery is in most cases not available on Statutory holidays or Sundays.  While FloraWorld will attempt to honor requests for deliveries on these days where available, the reality is that such deliveries generally are simply not possible. In such cases your order may be delivered the day before or the day after the requested date, if necessary.

Special Occasion Delivery
During floral events such as Valentines, Easter, Mothers Day, Father’s Days and Christmas we are unable to guarantee any specific requests for delivery times and days. Deliveries may occur late into the evening, including Saturdays for events such as Valentines and Mothers Day.

DELIVERY LOCATIONS

Businesses (Offices and Commercial building , etc.)
Business deliveries generally occur between 10:00 A.M. and 4:00 P.M. local time, Monday to Friday. It is important that you identify in the special instructions field the name of the business, office number, street address,phone number, and the time the recipient will be leaving the business, in order to ensure delivery can be completed as requested. Many florists do not call before delivery which may result in the delivery occurring after the business has closed or is no longer accepting deliveries.  If the business is closed or not accepting deliveries, delivery will be attempted the next business day.

Residences (Houses, Apartments, etc.)
Deliveries to residences generally occur between 10:00 AM and 6:00 PM local time (delivery area), Monday to Saturday.

Some florists will call to make delivery arrangements. Others will send the order out on delivery and the delivery driver may tag the door and/or leave the arrangement with a neighbor.  Some senders have requested that arrangements be left in a sheltered location such as a porch or garage. Such delivery instructions may not be acceptable to the filling florist since the florist is financially responsible for the order if it is not received by the recipient.  In order to ensure that the florist can successfully complete delivery, please provide as much information as possible in your order.

Hospital
Please identify if the delivery to the hospital is for staff or a patient. Both require the full first and last name of the recipient, office or room number, department or ward. In the case of the maternity ward, the correct name of the mother is required.  Many hospitals require floral orders be left with the volunteer department for distribution. Orders delivered in the late afternoon may not be distributed until the next day. Some hospitals allow delivery directly to the nursing station, while a few allow delivery directly to the patient’s room.

Military Bases
All flower orders, for delivery to military bases, require the recipient's name, rank, unit, telephone number, and physical address on base, including the building number.

Post Office Boxes
Orders can not be accepted for delivery to P.O. boxes because they are not physical delivery locations. Most locations that have post office box numbers also have street addresses. Please provide FloraWorld with the street address for the delivery location.

Nursing Homes/Seniors Residences
Delivery to these facilities requires a room or unit number. Deliveries may be left with reception or the nursing for delivery to the recipient. Some facilities may allow direct delivery to the room

Funeral Homes
Delivery of a sympathy arrangement to a funeral home is a high priority for all florists. Please include in the special instructions field the time of viewing or time of the funeral service when placing your order. Since funerals generally include many large floral arrangements, we recommend that you consider the size of the arrangement you are selecting. Many arrangements are about 12” inches high and are often dwarfed by the other much taller, wider arrangements. We suggest that the family members may draw comfort from the smaller arrangements received at home, either before or after the funeral.

Churches
Please include hours of work and location of office if requesting delivery to a staff person. When requesting delivery for a funeral, please provide a local contact as many churches have limited office hours and it can be difficult to make delivery arrangements in advance of the service time. Most funerals are arranged by a funeral home and delivery to the funeral home is preferred since viewings are usually scheduled at a funeral home.

We have also received requests to deliver to a cemetery for a funeral service at a specific time. Most cemeteries do not have the staff to accommodate these requests. These orders will also be dealt with on an individual basis.

Educational Institutions (Schools, Universities, Colleges, etc.)
Requests for delivery to elementary, junior and high schools can often be accommodated since the main office will accept deliveries for teachers and administrative staff. They may not accept delivery for students. We suggest you contact the school to make the arrangements in advance or opt to deliver your order to the student’s home address.

Deliveries to college and university campuses can be very difficult to complete. We can not accommodate requests to deliver to study halls, libraries or other public areas. Nor can we accommodate requests to meet students at specific times and locations to deliver the flowers. Please determine in advance, if there is a department office that will accept the delivery on behalf of the recipient or opt to deliver to the student’s home address.

Airports
Requests for delivery to airport staff are dealt with on an individual basis. Delivery to, arriving or departing, passenger is not possible.

Direct Ship Deliveries
On "Direct Ship" products delivery times are as follows.
All "Direct Ship" products are indicated as such on our website.

Ground -          5-7 Days
Second Day -   2 Business Days

Unfortunately on these products NO specific delivery time requests can be accepted 

DELIVERY ADDRESSES

Wrong Addresses
FloraWorld strives to get every aspect of your order correct in order to provide you with a stress free purchasing experience. However, we can not accept responsibility for incorrect delivery addresses such as wrong street numbers or street names, or wrong cities. In cases where we are provided with a delivery address that is incorrect, we must charge an additional delivery fee for re-delivery to the correct address.

Changes to  Addresses
Any time an order is rerouted to an address, other than the original provided, an additional delivery fee will be incurred. Examples are delivery to a home address when the original address was a business address, or delivery to a home address since the patient has been discharged from the hospital.

DELIVERY AREAS

FloraWorld and our network of affiliates is able make delivery arrangements to deliver your order to literally tens of thousands of towns, cities and countries throughout the world for our standard delivery fee. There are areas, however, that require additional delivery charges. There are also areas where we can not make any delivery arrangements.

Most of of FloraWorld's  affiliates employ local delivery services. These delivery services set local delivery rates. In some urban centres, an address “over the line” can require an additional delivery fee since it is considered “outside the delivery area”. Although a recipient may have a “town or city address” the actual delivery location may be “outside the delivery” area. If you select one of these areas for delivery, our customer service staff will contact you to provide information on the additional delivery charge. Depending on the situation, recipients may be able to pick up the arrangement in the town or city or we may be able to deliver it to their work address in the town or city. 

Rural Areas
Delivery to rural areas, such as acreages, farm addresses, summer cottages will almost always be outside the regular delivery limits of the closest florist. Our customer service staff will be happy to determine the closest affiliate and provide you with the delivery rate to your selected address. Please allow several days to process your order as deliveries may not be occur daily. As a last resort, recipients may be asked to pick up the order at the nearest flower shop. If that is not possible we will cancel your order and refund your credit card in full.

Smaller Towns and Villages
Many small towns or villages di not have a local flower shop within their boundaries. In many cases, we are able to make delivery arrangements with the flower shop in the closest neighbouring community. Charges for these deliveries are determined on an individual basis. Our customer service staff will be happy to provide you with the delivery rate to your selected town. Please allow several days to process your order as deliveries may not be occur daily. As a last resort, recipients may be asked to pick up the order at the nearest flower shop. If that is not possible we will cancel your order and refund your credit card in full.

Northern Canada
FloraWorld is able to make delivery arrangements to Nunavut and the North West Territories. We will provide you with the cost of air freight to the northern community before we finalize your order. Your order will be delivered to the local airport for our regular delivery fee. Please allow several days to process your order as air freight may not be shipped daily.

United States
Delivery for locations in the United States follows the guidelines for delivery in Canada.  Orders received before noon in the delivery time zone may be delivered the same day. Some rural addresses, RV parks and small towns may require additional delivery charges. From time to time we may be unable to deliver an order because there is no florist available in the area or the florist does not deliver to that community. As a last resort, recipients may be asked to pick up the order at the nearest flower shop. If that is not possible we will cancel your order and refund your credit card in full.

International Deliveries
FloraWorld is not able to accept orders for International delivery on our website simply due to the wide range of pricing and products offered in different countries. However we are able to arrange for deliveries in many countries in the world through its world wide network.

Simply call 1-888-7673-888 and speak to one of our trained floral consultants.

We request orders be placed three days in advance in order to allow for differences in time zones.

DELIVERY RATES

Delivery rates are based on a per piece rate. Deliveries, to the same address, with multiple pieces will be assessed multiple delivery charges.

TAXES

All orders delivered to a Canadian address will be charged in Canadian dollars and are subject to GST or HST applicable to the area.